WELCOME TO
PT. WONDERFUL INDONESIA CORP
Exotic Fruits, Vegetables And Spices Exporter
Welcome to Pt. Wonderful Indonesia Corp an ISO certified company! We are your trusted supplier of high-quality fruits, vegetables, and spices. Whether you are a restaurant owner, a chef, or a grocery store owner, we have a wide range of products to meet all your needs.
OUR TEAM
We work collaboratively to ensure that our customers' needs are not only met but exceeded. Our team members are committed to providing exceptional service, going above and beyond to ensure customer satisfaction. We understand that our success is dependent on the satisfaction of our customers, and we take great pride in delivering the best possible experience. With our passion and dedication, we consistently strive for excellence and constantly seek ways to improve and innovate.
SHEIK EBRAHEEM
International Sales
Ebraheem's 10 years of experience in the international market has allowed him to gain a deep understanding of the Bangladesh, Pakistan, and Middle East markets.
Ebraheem's language skills in English, Arabic, and Bengali are an asset in closing deals with customers from these regions. Being able to communicate effectively in these languages enables him to build strong relationships and understand the specific needs and requirements of his customers.
His proficiency in English facilitates smooth communication with international clients, while his fluency in Arabic allows him to effectively engage with customers from Middle Eastern countries. Additionally, his proficiency in Bengali is valuable when dealing with clients from Bangladesh, ensuring clear communication and fostering trust.
Overall, Ebraheem's extensive experience and language skills enable him to successfully navigate the international market, build rapport with customers, and close deals in the Bangladesh, Pakistan, and Middle East markets.
M. ALI
International Sales
Ali's 40 years of experience in the international market has given him a unique perspective and deep understanding of the Pakistan, Middle East, India, Europe, and USA markets. He has honed his skills in these regions and has learned to speak several languages fluently, including English, Arabic, Pashtun, and Indian.
Having lived in multiple countries, Ali has gained a wealth of experience and cultural knowledge, which he uses to connect with clients on a deeper level. He understands each region's specific needs and requirements, making him an expert in closing deals with customers from the Pakistan, Middle East, India, Europe, and USA markets.
Ali's language skills in English, Arabic, Persian, and Indian enable him to build strong relationships with clients. Being able to communicate effectively in these languages allows him to understand their specific needs and requirements and respond to them accordingly, strengthening his business relationships.
In conclusion, Ali's extensive experience, language skills, and cultural knowledge make him an invaluable asset in the international market. His ability to connect with clients on a personal level sets him apart and ensures that he is successful in closing deals with customers from the Pakistan, Middle East, India, Europe, and USA markets.
ARIF
Operational Director
Arif brings a wealth of experience to our team, having successfully managed import and wholesale businesses for over 20 years. His extensive knowledge in this field allows us to navigate the complexities of importing and wholesaling with ease. Arif's expertise enables us to effectively source quality products, negotiate favorable terms with suppliers, and efficiently distribute our offerings to meet customer demand. With his experience and insights, we can confidently deliver the best products and services to our valued customers.
Muhamad Arham
International Sales
Muhamad Arham has been experienced in export sales and legal matters since 2019, alongside his studies in international business. Over the past five years, Arham has successfully exported a variety of products to Southeast Asia, Europe, the United Arab Emirates, the USA, and Russia. Beyond his role in international sales, he has also developed strong diplomatic relationships with Indonesian Trade Promotion Centers (ITPC) and trade attachés to foster collaboration between companies and international trade bodies.
M.NOOR ABDILLAH
International Sales
M. Noor Abdillah has been active in the agriculture business for the past two years, during which he has successfully managed exports to multiple countries, including the UAE and Germany. His fluency in both English and Indonesian enhances his effectiveness in international markets, making him a valuable asset to any team. Despite his youth, he brings a high level of energy and enthusiasm to his work. His exceptional ability to generate new leads is a testament to his skill and dedication in the industry.
RYO SUSANTO
Bandung Packing House Manager
Ryo Susanto has been with the company for the past five years, during which he has gained extensive experience in operating a packing house. Over this time, he has mastered the Standard Operating Procedures (SOP) for sorting, cleaning, and packing various fruits, showcasing his expertise and attention to detail in these critical processes.
Muhammad Nazri
​
Farm Manager
​
Muhammad Nazri holds a Bachelor's degree in Agriculture and brings over 2 years of hands-on experience as a Farm Manager. During his tenure, he successfully developed and implemented the UHDP (Ultra High-Density Planting) farming system in an avocado plantation, significantly improving the efficiency and productivity of the farm. His expertise in organic farming and the UHDP system is a valuable asset to the company, contributing to sustainable agricultural practices and enhanced crop yields. His dedication and knowledge continue to play a crucial role in the company's growth and commitment to innovative farming solutions.
Radis Kurniawan
​
​
Pineapple & Banana QC
​
​
Radis Kurniawan is a professional who has a family background that is very close to the agricultural industry, especially in the management of banana and pineapple plantations. Radis Kurniawan's entire family has worked for generations at NTF, with his parents acting as experts in clearing land for banana and pineapple planting, while his older brother (deceased) is also known as an expert in pineapple cultivation. Radis himself has solid work experience at NTF for 8 years, the first 4 years with a primary role in the management of banana and pineapple plantations. As a plantation expert, he is responsible for ensuring that all plantation operations run according to the company's SOP. He was promoted again to the Quality Control (QC) section for 2 years, which gave him in-depth insight into product quality control, and his last position in the Human Resources Development (HRD) section which honed his skills in human resource management, training, and team development.
WHY CHOOSE US?
QUALITY
We prioritize providing you with the freshest and finest products available. Our fruits, vegetables, and spices are carefully selected and sourced from trusted farmers and suppliers across Indonesia.
VARIETY
At Wonderful Indonesia, we understand the importance of having a diverse selection of products. That's why we offer a wide range of fruits, vegetables, and spices to cater to all your culinary requirements.
REALIBILITY
We take pride in our commitment to reliability. You can count on us to provide you with consistent quality, timely deliveries, and excellent customer service. We understand the importance of your business, and we strive to ensure your satisfaction.
SUSTAINABILITY
We are dedicated to sustainable practices and support local farmers and communities. By choosing Wonderful Indonesia as your supplier, you are not only receiving high-quality products but also contributing to the welfare of Indonesian farmers.
FARM DIRECT
We cut out the middlemen and sell directly to our customers, allowing us to offer the lowest prices in the market. We take pride in providing the best quality products, as they are grown and harvested with utmost care and attention on our farm. By choosing farm direct, customers can have confidence in the freshness, taste, and nutritional value of our produce. We strive to exceed customer expectations and ensure that they receive the best value for their money.
FAQS
WHAT IS YOUR MINIMUM ORDER QUANTITY?
Our minimum order quantity varies depending on the product. To get the most accurate information, please contact our customer support team, who will be happy to assist you with your specific inquiry.
HOW DO YOU SHIP THESE GOODS?
We prioritize safe and efficient delivery of your goods. Here's an overview of our shipping process:
1. Order Processing: Once your order is confirmed, it goes through our quality check and packaging process.
2. Shipping Method: We offer various shipping options, including standard, expedited, and international delivery. You can choose the method that best suits your needs during checkout.
3. Carrier Selection: We collaborate with reputable carriers like UPS, FedEx, EMS, DHL and other local carrier to ensure your package reaches you securely and promptly.
4. Tracking Information: After your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package's progress on the carrier's website.
5. Delivery: Our carriers will attempt to deliver your package during regular business hours. If you're not available, they may leave a notice with redelivery instructions or at your local post office for pickup.
6. International Shipping: For international orders, customs clearance might be required. Please be aware that duties, taxes, or other fees may apply, which are the responsibility of the recipient. Please make sure that you have import license before you purchase any products from us.
Should you have any further questions or concerns about our shipping process, please don't hesitate to reach out to our customer support team. We're always here to assist you.
CAN YOU SEND US SOME SAMPLES?
Yes, we can send samples for inspection. To initiate the process, please provide us with the following information:
1. Your complete contact details, including name, company (if applicable), and email address.
2. The specific samples you would like to request, along with the quantity needed.
3. The purpose of the inspection, including any particular requirements or standards that the samples must meet.
4. Your preferred method of receiving the samples (e.g., courier, mail, or pick-up at our location).
Once we have this information, we will arrange for the samples to be sent to you for inspection. Please allow sufficient time for the samples to reach you and for the inspection process to be completed. If you have any further questions or concerns, feel free to reach out to us. Please note that all samples are free but the shipping cost should be paid by your company.
WHAT ARE YOUR PAYMENT TERMS?
Our payment terms are as follows:
1. Invoices: We issue invoices upon completion of the requested service or at the agreed-upon milestones.
2. Payment Methods: We accept various payment methods, including bank transfer, Letter Of Credit, or other secure online payment platforms.
3. Terms: 70% as down payment and another 30% before shipment.
4. Payment Confirmation: Please confirm receipt of the invoice and make payment within the agreed-upon terms.
5. Payment Disputes: If you have any concerns or disputes regarding the invoice, please contact us immediately to resolve the issue amicably.
We appreciate your prompt payment and cooperation to maintain a healthy business relationship. If you have any further questions or need assistance, feel free to reach out to our customer support team.
WHAT IS YOUR LEAD TIME?
Our lead time may vary depending on the product or service you are inquiring about. To get an accurate estimation, kindly provide more details or contact our customer support team who will be glad to assist you with the most up-to-date information regarding our lead times.
IS THERE ANY WARRANTY?
Fruits, being a natural product, generally do not come with a warranty. However, if you purchase fruits from us, you might be protected by our deductible policy. If you find that the fruits are not fresh or have any defects, you should address this issue with us within 3 days of shipment. Remember to always check the fruits after you have received the fruits and store them properly to maintain their freshness.
​
Please note that the seller will not bear responsibility for delays such as customs delays or logistics issues or a drop in temperature on a logistic side.
WHAT IS YOUR ACCOUNT?
To ensure that the funds are directed to the right recipient and used for the intended purpose please send money to Pt. Wonderful Indonesia Corp only.
DO YOU COLLABORATE WITH OTHER EXPORTERS?
Yes, we collaborate with exporters to facilitate smooth and efficient trade processes. We provide services such as sorting, cleaning, packing, storing, carton box custom design and transporting of fruits.
WHAT IS YOUR DEDUCTIBLEÂ POLICY?
In order to clarify the deductible policy for damaged fruits, please follow these steps:
1. Within 3 days of receiving your fruit shipment, you can file a complaint regarding the quality of the fruits.
2. To initiate the process, take clear and well-lit pictures of the damaged fruits from different angles, ensuring that the issues are visible.
3. Send these pictures along with a detailed description of the damages to the concerned authorities or the customer support team, as per the instructions provided by the shipper.
4. The shipper will review your complaint and assess the extent of the damages. If they find the issues valid, they will deduct the corresponding amount from your next fruit shipment.
Remember, this policy is in place to ensure customer satisfaction and maintain the quality of the products being shipped. If you have any further questions or concerns, feel free to reach out to the shipper's customer support team for assistance.
WHAT ARE THE STANDARD OPERATING PROCEDUREÂ (SOP) TO PROCESS FRUITS?
Processing fruit according to standard operating procedures typically involves several key steps to ensure quality, safety, and compliance with industry standards.
1. Receiving and Inspection:
- Upon receipt of fruit, inspect for quality, freshness, and any signs of damage or contamination.
- Sort fruit based on size, color, and quality standards.
2. Washing:
- Wash fruit thoroughly using clean water to remove dirt, debris, and surface contaminants.
- Use appropriate sanitizers if necessary to reduce microbial load.
3. Drying:
- Dry fruit using methods that prevent contamination and maintain product integrity.
- Use clean towels, air drying, or other approved methods.
4. Waxing (if applicable):
- Apply wax coatings to improve appearance, preserve freshness, and protect against moisture loss.
- Use food-grade waxes and ensure even application according to recommended guidelines.
5. Grading and Sizing (if applicable):
- Grade fruit based on size, color, maturity, and other quality parameters.
- Use grading equipment or manual inspection to ensure consistency.
6. Packing:
- Pack fruit into appropriate containers (e.g., boxes, crates, cartons) according to customer specifications and industry standards.
- Ensure packing materials are clean, dry, and suitable for food contact.
7. Labeling and Traceability:
- Label packed fruit containers with accurate information including product name, grade, lot number, packing date, and any relevant regulatory information.
- Maintain traceability through records that link packed products to their sources.
8. Storage and Transportation:
- Store packed fruit in appropriate conditions (temperature, humidity) to maintain quality and shelf life.
- Ensure proper handling during transportation to prevent damage and maintain product integrity.
9. Cleaning and Sanitization:
- Clean and sanitize processing equipment, surfaces, and storage areas regularly to prevent cross-contamination and ensure food safety.
- Follow cleaning protocols specified by the ministry of horticulture.
10. Quality Control and Assurance:
- Implement quality control checks throughout the processing stages to monitor for defects, contamination, and deviations from standards.
- Document and address any quality issues promptly to maintain product integrity.
11. Compliance with Regulations:
- Adhere to local, national, and international regulations and standards governing fruit processing, packaging, labeling, and transportation.
- Keep updated with regulatory changes and ensure compliance in all aspects of operations.
12. Training and Documentation:
- Train personnel on SOPs, hygiene practices, and safety protocols related to fruit processing.
- Maintain comprehensive documentation of all processing activities, including records of inspections, cleaning schedules, and quality control checks.
​
WHAT ARE THE DOCUMENTS FOR EXPORT?
1. Phytosanitary Certificate:
- A Phytosanitary Certificate issued by the relevant authorities certifying that the fruit meet the phytosanitary requirements of both the exporting and importing countries.
2. Country of Origin Certificate:
- A Certificate of Origin issued by the exporting country, PT Wonderful Indonesia Corp, confirming the origin of the fruits.
3. Bill of Lading:
- A Bill of Lading issued by the shipping company or carrier, detailing the shipment of pineapples from the port of origin to the port of destination.
4. Commercial Invoice:
- A Commercial Invoice issued by PT Wonderful Indonesia Corp, detailing the description, quantity, price, and terms.
5. Packing List:
- A Packing List specifying the contents of each carton, including the number of cartons, net weight, gross weight, and any other relevant packaging details.
​
For other documents such as fumigation, health certificate, Global Gap certificate, Organic certificate, GMP, ISO, MSDS please contact our staff for further assistance.
What should I do when I take delivery of my shipments?
1) Check whether the container is externally sound and undamaged;
2) Check that the original Line seals and others, if any, are intact;
3) For reefer containers, check the temperature, humidity and ventilation settings. Please take pictures of the temperature monitor.
In case cargo loss or damage is discovered – What should I do?
1) Notify your insurance company.
2) Notify, in writing, the local liner office where cargo loss or damage is discovered as soon as possible.
Please provide:
1) Liner transportation document number; and container number.
2) Nature of loss/damage of cargo (e.g. wet damage, breakage / physical damage, temperature abuse, or quality problem; etc.)
3) Photos of container / cargo.
4) Estimated value of loss/damage (if cannot ascertain, please specify number of affected goods & its corresponding Commercial Invoice Value).
5) If necessary, arrange for a joint survey with your own surveyor and liner surveyor’s attendance – preferably while the cargo is still untouched in the container.
6) Minimize the loss by salvaging the remainder of your goods and take other relevant precautions to protect your cargo and its value for the purpose of loss mitigation.
7) Determine whether you have a claim and whether to file a claim.
What documents are needed to file a claim?
​Well-documented claim will facilitate the claims handling process and speed up the investigation. Please refer to the general documents needed below to submit a claim:
- Copy of original bill of lading or seaway bill (both front and back side);
- Letter of Authority to act, from party with rights to the claim, if the claim is not being filed by cargo interests; or the subrogated underwriter's Subrogation Receipt, if claim is filed by cargo underwriters or their agents;
- Copy of original commercial invoice;
- Packing list;
- Proof of loss or damage, for example, lab tests, testing reports, etc., and/or survey report with digital photos certifying the nature and extent of alleged loss or damage;
- Breakdown of claim amount;
- Evidence proving pre-shipment cargo condition;
- Stuffing report indicating cargo condition before the container door was closed at origin;
- Trucker’s delivery receipt / devanning tally (warehouse receipt) with seal no. and exceptions;
- Export / Import customs declaration;
- Salvage invoice, if cargo was salvaged;
- Destruction certificate or statement describing disposition of the cargo, in case of unsalvageable cargo;
- Veterinary certificate, if applicable;
- Other substantiating documents, if applicable.
OUR PARTNER
KEBUN KITANI
Fresher & Bigger
KITANI
Quality You Can Rely on
INDO TROPIKA
we are dedicated to delivering the highest quality fruits and cultivating a global community of happy customer
INAEXPORT
One Stop Export Services
CERTIFICATION
ISO 22000:2018
Food Safety Management System
GLOBAL GAP
Good Agricultural Practices
EU ORGANIC
Organic Certificate
OUR BRAND
EXOTIC
Fresher and Bigger
SWEET
Life is short, make it sweet!
JUICY
Get a taste of the Juicy life!
RIPE
Fresh and Ripe: Nature's Best in Every Bite!
GTF
Only the Finest